General

What is joinmyjourney?
joinmyjourney is a free-to-use website for commuters to discover other commuters to share compatible journeys with to the same workplace or education destination.

Who can use joinmyjourney?
joinmyjourney is restricted to employees or students of specific organisations, workplaces and educational locations. If your organisation, educational establishment or location is not available yet, please register your interest and we’ll be in touch: http://joinmyjourney.org/home/RegisterInterest

Why should I use joinmyjourney?
By sharing journeys by car, bicycle or on foot we can:

  • Significantly reduce the cost of commuting
  • Cut car emissions
  • Remove cars from the road and reduce congestion
  • Ease parking problems
  • Get fitter by walking or cycling

Is there a mobile app I could download?
Yes! joinmyjourney apps are available for free on AndroidWindows and iOS.

Pricing

Is joinmyjourney free for users?
joinmyjourney is free to use for all employees and students of registered organisations, educational establishments and workplace destinations.

Is joinmyjourney free for organisations and educational establishments?
joinmyjourney may be available for free or on a not-for-profit basis depending on your location, please register your interest to find out more.

How much should I charge passengers for car sharing?
Please agree a reasonable contribution from your journey sharers as making a profit from car sharing can invalidate your car insurance. All ABI (Association of British Insurers) motor insurers have agreed that your insurance cover will not be affected if your passengers contribute towards your journey costs (including fuel, vehicle depreciation and associated vehicle running costs), as long as lifts are given in a vehicle seating eight passengers or less. This does not apply if you make a profit from payments received or if carrying passengers is your business. Please contact your insurer for more information.

Safety

Is joinmyjourney safe to use?
joinmyjourney has various safety features including restricting users to approved organisations and educational establishments, a same-sex only filter and in-website communication. When meeting someone to share a journey with please use common sense as you normally would – for example only meet in well-lit areas, do not share your home address etc

How do I hide my home address?
Simply drag your starting pin to a convenient place to meet in your neighbourhood.

What information do people see about me?
The only information other users can see is your display name, starting point and the journey details you enter in your profile (for example your working times). We do not share your real name or email address.

When should I give my contact details to another commuter?
We recommend you only use the in-website communication facility, however if you want to share personal contact details after meeting your journey sharers it is up to you.

Am I insured when I do car sharing?
Your car insurance should not be affected so long as you are not making a profit from car sharing. All ABI (Association of British Insurers) motor insurers have agreed that your insurance cover will not be affected if your passengers contribute towards your journey costs (including fuel, vehicle depreciation and associated vehicle running costs), as long as lifts are given in a vehicle seating eight passengers or less. This does not apply if you make a profit from payments received or if carrying passengers is your business. Please contact your insurer for more information.

Should I ask the driver for driving licence and car insurance certificate etc?
joinmyjourney does not conduct any checks of drivers details, as such please make sure you are satisfied that it is safe to journey share with them.

Website troubleshooting

How do I report a problem with another user?
Please use the report a problem link at the bottom of the page to alert us.

How do I report a technical problem?
Please use the report a problem link at the bottom of the page to alert us.

How do I login?
Please select your destination here http://joinmyjourney.org/ and then use the link on the top right of the screen 

I’ve lost my password, what should I do?
Please click this link to reset your password http://joinmyjourney.org/Account/ForgotPassword

How can I change my password?
Please click this link to reset your password http://joinmyjourney.org/Account/ForgotPassword

How can I unsubscribe?
If you really want to leave joinmyjourney please use the report a problem link at the bottom of the page.

Journey set up

How do I increase chances to find other commuters?
You can modify your route by clicking and dragging it on the map, this may show up more commuters.

How can I change the proposed route?
You can modify your route by clicking and dragging it on the map.

How do I contact another commuter?
Simply click on their icon, and click ‘Get in touch’.

Should I unsubscribe since I found enough commuters?
No need to unsubscribe, you just need to go in “manage profile” and check “exclude from other people’s search results” until you wish to find other commuters in the future.


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